Sociological concepts that help explain why some companies are telling employees to avoid work email at home
In recent years, one in four companies have created similar rules on e-mail, both formal and informal, according to a recent survey by the Society for Human Resource Management. Firms trying out these policies include Volkswagen, some divisions of PricewaterhouseCoopers and shipping company PBD Worldwide.
For the vast majority of companies and federal offices, the muddying of work and personal time has had financial advantages. Corporations and agencies, unable to hire, are more productive than ever thanks in part to work-issued smartphones, tablets and other mobile technology, economists say…
“There is no question e-mail is an important tool, but it’s just gone overboard and encroached in our lives in a way where employees were feeling like it was harder and harder to achieve a good balance,” said Robert Musslewhite, chief executive of the Advisory Board, a health and education research and software-services firm.
Official numbers show just one in 10 people brings work home, according to a Labor Department report in 2010. But economists say that figure is wildly conservative because it counts only those who are clocking in those hours for extra pay.
Three sociological ideas shed some light on this:
1. This increased level of stress might be due to the mixing of the front-stage and back-stage performances of employees. Sociologist Erving Goffman wrote about these two settings, the first where we play a role, in this case as employee, and this requires emotional and physical energy. In the latter setting, we can let down our guard. Checking work email at home means this back-stage setting is interrupted.
2. This reminds me of the work by sociologist Christena Nippert-Eng on the symbolic boundaries between home and work. We place home and work in certain mental categories and so crossing these boundaries can create some difficulties. Sociologist Ray Oldenberg suggested another way around these two symbolic boundaries: we need “third places” like coffee shops and pubs where workers can relax and interact with other citizens in settings distinct from work and home.
3. A few centuries ago, more average citizens may have mixed home and work as people worked in their homes or very near by. It wasn’t until the industrial era that more employees had to travel further to their workplaces, creating a larger physical difference between home and work that also translated into more symbolic difference. Perhaps this story about email is a reminder that at this point in history we are swinging back to mixing home and work because of technology that transcends physical boundaries.