Chain stores are predictable and often have a common aesthetic. Barnes & Noble is headed a different direction in some of its locations:

Other stores will have a different look. The design of a new location in Brooklyn reveals the polished concrete floors from its past life as a Barneys New York. A Barnes & Noble recently opened in California with cerulean walls, and an experiment in robin’s egg blue is in the works for some East Coast locations…
The result has been an idiosyncratic approach to mass retail. Mr. Daunt, who describes himself as “an independent bookseller in background and ethos,” is pushing the chain to act more like the indie stores it was once notorious for displacing — and to embrace lighter, brighter interiors with modular shelves designed for maximum flexibility…
In its darkest hours, the stores began to resemble the discount aisle at Spencer’s. A layout known as “the racetrack prototype” — which Ms. Flanigan identified as “my least favorite design” — borrowed from big-box stores like Target, with cash registers by the door and impulse-purchase temptations around the perimeter. Only after wading through a sea of tchotchkes would customers encounter books…
The new look aims to encourage browsing, which Mr. Daunt believes improves customer satisfaction. “If you just want to buy a book, the guys in Seattle will sell you a book,” Mr. Daunt said. “The enjoyment and the social experience of that engagement with books in a bookstore? That’s our game.”…
Bookstores, in Mr. Daunt’s view, are fundamentally different from other retail businesses, partly because of the range and variability of the products. Under his leadership, local managers are given a free hand, meaning that the Upper West Side store may offer a shopping experience quite different from the one in Spanish Fort, Ala.
If the primary competition is not other retailers but rather an online store, this might make some sense. The hopefully pleasant idiosyncrasies of different locations provide an alternative to an app or website experience.
But, this goes against the ethos of a lot of American retail and restaurants. As consumers drive near and far across a big country, they often expect uniformity and predictability. Sociologist George Ritzer described the process as “McDonaldization.” We can point out instances when locations deviate from the expected.
By definition, can a chain retailer express itself this way? If this is successful, I suspect others might follow, even if they are not engaged in selling books.

