Carol Bartz, who led the architectural and engineering software maker Autodesk Inc. for a decade before heading up Yahoo Inc. during a turbulent period that began with the last recession, is known for being direct and speaking her mind. In a recent telephone interview with MarketWatch from her home in Silicon Valley, Bartz described the current age of COVID-19 as a “new game,” with “new rules” for everyone, and made a few predictions about how she expects life to change, especially at work.
“I think office space is going to change, [and] we will go back to putting shields between people,” she said, adding that, while she realizes this in the grand scheme amounts to minutiae, this is one of the many kinds of changes that CEOs are going to have to address in the future, in what will be the new life of the CEO. “We have to take the fear away from people,” she said, noting that this will probably be the first time offices will have to be designed around health factors.
Instead of the old office cubicles separating desks, “They probably will be clear, you will not sit there in that big open space. I think people are going to want protection, plexiglass or whatever. There will also be more teleconferencing, absolutely less flying — you will teleconference with customers,” Bartz said. “Tthey don’t want to see you in person, and you don’t want to see them.”
Office spaces change in response to a variety of factors. With health as a concern going forward, it will be interesting to see how companies and leaders discuss the possible changes: how does health interact with wanting to promote collaboration or cutting costs by not having a lot of cubicles and private offices?
More broadly, this goes beyond just personal workspaces. How will employees gather together? The proverbial water cooler (or break room or coffee station) is an important feature of workspace, whether it provides a break or encourages conversation among employees. Is holding meetings in conference rooms also off the table if social distancing is required or helpful?
I would also imagine that whatever changes in physical office space occurs because of COVID-19 might need to be highly adaptable to future changing conditions. Cubicles or plexiglass might be needed for months but what happens after that point when people and organizations are less fearful? Cubicles tend to be modular and can be reconfigured. Just how many shifts can a typical organization go through?