Tag Archives: alienation

Loneliness and social class

Posted on by

Recent data on loneliness in the United States suggests it is related to social class:

Photo by Elements Interactive on Pexels.com

Socioeconomic status is a consistent predictor of loneliness. According to the KFF study, adults in households making less than $40,000 in annual income are about three times as likely to report frequent loneliness as those in households making more than $90,000. In the Harvard survey, 29 percent of those earning less than $30,000 felt lonely, compared to 19 percent of those earning $50,000 and up. In the American Perspectives Survey, 1 in 5 U.S. adults without a college education said they had no close friends—about double the rate of those with at least a bachelor’s. In the American Time Use Survey, people making $25,000 a year or less spent almost six and a half hours alone in an average day, about 90 minutes more than those in the $25,000-to-$50,000 bracket and three hours more than those making $100,000 or more. The poorest group also had the sharpest increase since 2010, when they spent about four hours alone each day…

It’s a common predicament: Low-paying fields have changed. Many workers now have tenuous if any ties to others doing the same job.

In decades past, low-wage positions weren’t like this. “If you were a working-class person in the ’70s, you probably saw the same people every day at work,” said Arran Davis, a researcher at Oxford who studies social interaction and public health. “Maybe you went to one of these working men’s clubs or the same bar after work and you had a fairly large social network.” There was also a sense of pride and belonging in being part of a large, public-facing company, like one of the Big Three auto manufacturers, he adds…

For those in a low-paying sector that does involve a consistent worksite, high turnover in fields like hospitality, food service, and retail impedes bonding among co-workers…

The lack of social cohesion in working-class jobs contrasts with the norms of white-collar fields. Physicians, lawyers, software developers, engineers, teachers, accountants, financial managers, marketing professionals, and journalists are conditioned to see one another as colleagues and build professional networks inside their current place of employment and beyond. Attending happy hours and taking advantage of networking opportunities are often seen as parts of the job. These outlets may produce friendships and ease general socializing.

Sociologists have thought about the benefits of work from the beginning of the discipline. The benefits often include interactions with and relationships with other people. Karl Marx noted that modern work can alienate workers from each other.

At the least, the amount of time people spend at work means it has a high probability of being a place that decreases or increases loneliness. Work takes up a lot of time and humans are built for interaction. To not have interactions or connections at work can render it a difficult environment.

Could an anti-loneliness-at-work argument be pitched as being better for employees and the bottom line? If workers are chronically lonely or struggling to build relationships at work, does this not affect their abilities? Or at least affect the length of time they will spend in a particular role? If the well-being of workers affects work, why not make it a better work environment, which includes addressing loneliness.

Seeing the world from behind the Genius Bar

Posted on by

Here is a fascinating look at the world as viewed from behind the Apple Store’s Genius Bar:

When Apple employees are asked what they love most about their job (and they are asked often) most invariably answer “the people.” They mean their co-workers, not the customers.

Because the daily expectations for customer service go beyond anywhere else in retail, only those with managerial ambitions will invoke their commitment to helping people. Some thrive on that. Others get diagnosed with PTSD. Consider that the flagship store on Fifth Avenue in New York City is open 24 hours and has more annual foot traffic than Yankee Stadium, yet only one door. Every day, in every Apple Store, people flood to customer service, when what many truly need is therapy…

This is the dilemma of working for a technology company that is also perceived as a luxury brand: We attract clients who understand that we provide the latest and shiniest things that they must have, while at the same time they have no idea whatsoever how to use them. I wanted to ask Debris, “Did you ever learn about electricity and water?” but instead just recite the question over and over in my head…

I look up at the dozens of people cradling their aluminum babies. Tapping their feet, chewing their nails, licking their lips, they’re worried bad about something that matters to them. I wish Barbara the best of luck, really meaning it, and excuse myself. I unholster my iPod and call out the next customer’s name.

Is this what the modern world looks like or is this highly idiosyncratic and applicable only to Apple stores? The author oozes a sort of Marxist alienation with hints that the work is hard and dealing with people all day long is difficult (and then contrast this with stories about Apple workers in China). Would this job be considered a “good job” today or are the employees hoping for a better opportunity?

It also strikes me that we have a lack of sociological studies today from inside major corporations. Think about the major corporations of the world today – Apple, Google, Walmart, Shell, McDonalds, Disney, and on – and sociologists are stuck observing from the outside. We have to rely on books like Nickel and Dimed that give us an inside glimpse. I assume many corporations may not like such an insider study as some of the findings might reflect poorly on them, but don’t we need ethnographic and participant observation studies of corporations to understand today’s world?