Tag Archives: mortgages

New Federal website shows complaints about mortgage lenders

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Thanks to the Consumer Financial Protection Bureau, there is a new website for narratives of consumer complaints regarding mortgage lenders:

The bureau logs each complaint by category in a publicly viewable database and gives the company that is the subject of a complaint time to respond via a nonpublic online portal connecting it with the consumer through a bureau intermediary. In the past three years, according to the bureau, it has received and worked on more than 627,000 complaints. They range from alleged harassment by debt-collection attorneys, to foreclosures, student loan defaults and poor treatment of customers by loan servicers. Roughly 28 percent of all complaints filed to date have been about mortgage issues — the largest single category. What’s been missing, though, has been any real detail about the troubling circumstances that triggered the complaint in the first place expressed in the customer’s own words.

Starting in late June, that all changed. The bureau began posting what it calls “narratives” that name the bank or company involved and go into sometimes excruciating detail. Allegations get pretty serious — charges of lending fraud, violations of federal regulations and illegal overcharges. Some are heartfelt, such as one from a Virginia homebuyer whose closing was repeatedly delayed by the bank: “Who compensates us for the loss of income for the days taken off from work (to attend closings)? For the movers that have been scheduled? For the pre-move-in renovations that cannot now be done because the contractors are fully scheduled for the rest of the summer?” (To see the narratives, go to http://tinyurl.com/phnkq99)

The first batch of 7,700-plus narratives was posted June 25, including hundreds of mortgage complaints. The consumer’s name and address — other than state of residence — are redacted, as are all details the bureau or the consumer considers ?private.

Lenders are not permitted to post their own narratives, but instead must use one of several stock responses, such as “company can’t verify or dispute the facts in the complaint” or “company believes it acted appropriately as authorized by contract or law.” Lenders can also decline to participate in the narratives process by saying, “Company chooses not to provide a public response.”

The article suggests two large threads emerge from the complaints: dislike of being placed in customer service hell without getting answers from anyone and problems with escrow accounts.

Not surprisingly, lenders are not happy with this information on the website. The issue is similar to that which plagues many online reviews: how can businesses or readers be sure that the story or review is credible? Yet, this certainly puts more information on the side of consumers and this is needed in an industry that holds so much debt for so many people.

These narratives posted online would make for some good coding opportunities for social scientists…

Lenders’ techniques for discovering occupancy fraud

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Lenders have new ways to find out whether those who obtained mortgages really are living in that residence:

But what loan applicants may not know is that lenders increasingly are using more sophisticated methods to sniff out lies — and they are coming after perpetrators. Previously, lenders might have employed teams of “door knockers” to visit houses to see if the borrowers listed on the mortgage actually lived in the houses they financed. Or they might have run spot checks on loans using tax, postal and motor-vehicle record databases.

Now, however, lenders have gone high-tech. Companies such as LexisNexis Risk Solutions recently have begun providing them with digital programs that instantly tap into multiple proprietary and public data resources, then use algorithms to pinpoint borrowers who likely lied on their applications.

Tim Coyle, senior director for financial services at LexisNexis Risk Solutions, told me that the company’s popular occupancy-fraud detection tool for banks and mortgage companies accesses 16 different data resources to discover misrepresentations by borrowers. Since the program is proprietary and has a patent pending, Coyle would not divulge which databases it uses. But he confirmed that they include credit bureau files, utilities bills, federal and local tax data, and a variety of other information.

It would be interesting to know how successful these techniques are. Legally, how much evidence do lenders need in order to successfully go after borrowers? It is easier or harder than evicting someone? Are there ever any cases where homeowners are wrongly accused?

Perhaps sharing this information via the media is just a technique intended to scare off potential scammers – it would be a lot cheaper for everyone if fewer people tried to claim illegitimate residency. The consequences can be pretty severe:

What happens to borrowers who lie about property use and subsequently are found out? Usually it’s not pretty. Lenders can call the loan, demanding immediate, full payment of the outstanding mortgage balance. If the borrowers can’t afford to or refuse to pay, the lender typically moves to foreclose, wrecking whatever plans of long-term investment or vacation-rental-home ownership the borrowers might have had. In cases involving multiple misrepresentations, lenders can also refer the case to the FBI: Lies on mortgage applications are bank fraud and can trigger severe financial penalties, prosecution and prison time if convicted.

Given these penalties, it seems like an area of white collar crime that may not be that profitable…

Around 25% of Chicago area mortgages still underwater

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The numbers aren’t as bad as two years ago but the sizable number of underwater mortgages in the Chicago region still present a problem for the housing market.

One-quarter of homes with a mortgage in the Chicago area, and almost 24 percent in Illinois, are “seriously” underwater, meaning homeowners owe at least 25 percent more on the loans than the property’s value, according to data released Thursday.

The report from RealtyTrac, which shows the percentage of underwater homeowners growing in most parts of the nation, helps explain why more homes are not coming on the market, despite the desires of would-be sellers. They simply don’t have the equity in their properties to be able to sell them unless they bring cash to the closing table or get approval from their lender for a short sale.

Also driving up the percentage of underwater borrowers is the slowing rate of appreciation that many housing markets are seeing, a trend that economists say is a return to more normalized boosts in housing prices. In the Chicago market, median prices of home sales in March posted a dramatic year-over-year spike after eight months of flat or declining prices.

Outside of the booming housing markets, these underwater mortgages are going to take a long time to clean up. In other words, that big drop in housing values with the economic crisis has long-lasting consequences.

I know this isn’t going to happen but I would love to see numbers on whether it might be possible that the new housing industry could receive a jumpstart through a mass mortgage reduction plan. If enough people could get out from under the underwater mortgages and sell their own homes and move (maybe this would be a requirement for getting a mortgage reduction), could this be a net economic gain in the end?

What is the goal of Naperville’s first housing expo?

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Naperville will host its first housing expo this Saturday:

The new event is an effort to provide answers for people with all types of housing needs, said city spokeswoman Linda LaCloche. Help for buyers, renters and seniors usually is spread out among several agencies…

The DuPage Homeownership Center, BMO Harris Bank, Naperville Bank & Trust and the Main Street Organization of Realtors are the city’s main partners in the event, which will present resources from 19 agencies or businesses including banks, real estate agents, lawyers, home remodelers, title companies and insurance agents…

The 9:15 a.m. session will cover the money side of buying a house including topics such as financing, credit, grants, incentives, homebuyer assistance, budgeting and avoiding foreclosure…

A panel at 10:15 a.m. will cover home maintenance and tips for seniors to stay in their homes. How to choose a contractor, how to avoid scams, how to use programs that help pay maintenance costs and which types of repairs require city permits all will be discussed.

A final session at 11:15 a.m. will discuss the rental responsibilities of landlords and tenants. Members of the city’s housing commission, who helped plan the new event, will lead the session and share information about Naperville’s crime-free housing program. The city council could extend the voluntary program or make it mandatory.

It is not immediately clear the purposes of this event. The city suggests this is about providing information regarding housing needs. But, only certain groups are targeted – those who want to buy homes, seniors, renters and landlords – as I don’t see much information about affordable housing or dealing with teardowns or having good interactions with neighbors (as possible examples). If I had to guess, this sounds like more of an event promoting homeownership. This makes sense in a community like Naperville that is relatively wealthy but it doesn’t exactly promote a full range of housing issues.

Financial problems at the FHA: homeownership for many vs. the private sector

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The Federal Housing Administration may be helping the lower ends of the housing market but it is also running into some financial difficulties:

The House Financial Services Committee heard testimony from Housing and Urban Development Secretary Julian Castro on Feb. 11 and the Housing and Insurance Subcommittee heard from several witnesses on Feb. 26…

Historically, the FHA has controlled about 10 to 20 percent of the mortgage market. But after Congress increased the size of mortgages the agency could insure from $360,000 to $625,000, the FHA controlled about 60 percent of the low down-payment mortgage market from 2008 to 2010. That means the income eligible for FHA mortgage insurance went from the national average of about $64,000 to $110,000. Put another way, more than twice as many people can get FHA insurance than they could before the limit was raised.

At the same time that eligibility has exploded, FHA has faced serious solvency problems, culminating in a $1.7 billion bailout from the U.S. Treasury at the end of 2013. The Congressional Budget Office estimated that FHA insurance cost taxpayers $15 billion from 2009 to 2012. Nonetheless, the agency’s website falsely claims it “is the only government agency that operates entirely from its self-generated income and costs the taxpayers nothing.”

Even with all of the taxpayer money that has been thrown at the agency, the FHA is seriously undercapitalized. The law says FHA needs to keep 2 percent cash on hand, which would be about $18 to $20 billion, but as of the beginning of 2015, it had only less than half of 1 percent, or $4.7 billion.

This piece was written by an activist against government waste yet it highlights the contrast of priorities: homeownership for many versus letting the market sort this out. Americans, including politicians and presidents, have pushed homeownership for decades. We assume this is a positive outcome as people will take better care of their property if they own as well as enjoy the status and privacy of their own home. Yet, if homeownership were entirely left to the private sector, the lower end of the housing market may not do very well. Even with the efforts of the FHA in recent years, we can see some of this in action: luxury building is booming in places like New York and Miami as cheaper and smaller homes don’t generate as much profit. In the recent past, the private sector resorted to tricks to help lower-income borrowers but we saw how those subprime loans worked out for everyone.

In other words, if Americans want homeownership as a social good available to many, it still needs to be worked out how this can be done effectively.

Comparing Greece’s debt problem with the McMansions of the 2007-2008 subprime crisis

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One writer links the issues with McMansions in the last decade with the debt issue in Greece:

Sometimes the best way to summarize a complex situation is with an analogy. The Greek debt crisis, for example, is very much like the subprime mortgage crisis of 2007-08.

As you might recall, service workers earning $25,000 annually got $500,000 mortgages to buy McMansions in subprime’s go-go days. The applicant fudged a bit here and there on income and creditworthiness, and lenders reaping huge profits from originating and selling mortgages were delighted to ignore prudent underwriting standards and stamp “low-risk” on the mortgage because it was quickly sold to credulous investors…

The loan was fundamentally imprudent and risky because the borrower was not qualified for a loan of such magnitude. But since the risk was distributed to others, the banks ignored the 100% probability of eventual default and skimmed the profits upfront.

Greece was the subprime borrower, and its membership in the euro gave the banks permission to enter the credit rating of Germany on Greece’s loan application. Though anyone with the slightest knowledge of Greece’s economy knew it did not qualify for loans of such magnitude, lenders were happy to offer the loans at interest rates close to those of Greece’s northern neighbors, and then sell them as low-risk sovereign debt investments.

In effect, the banks were free-riding the magical-thinking belief that membership in the euro transformed risky borrowers into creditworthy borrowers.

Two quick thoughts:

1. Most analogies made about McMansions are not likely to reflect well on such homes. Here, McMansions are part of huge financial problems. Later in the piece we have more negative ideas about McMansions:

Meanwhile, the poorly constructed McMansion is falling apart…So the hapless subprime borrower with the crumbling McMansion and Greece both have the same choice: decades of zombie servitude to pay for the crumbling structure, or default and move on with their lives.

Not exactly attractive options. Yet, the assumption here is that all or most McMansions fall apart within ten years or so. Is this truly the case with McMansions – do they have more repair issues than other homes? Perhaps Consumer Reports could sort this out for us since they like collecting such data.

2. I don’t recall seeing strong evidence that the subprime crisis was primarily driven by people purchasing McMansions. Rather, mortgages were granted that were too risky. But, how many of these loans were actually made for McMansions as opposed to other kinds of housing? The whole housing market was doing crazy things, not just in the McMansion sector.

 

More older Americans dealing with mortgage debt

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Retirement may look quite different for many Americans who have more mortgage debt than in the past:

Nearly a third of homeowners 65 and older had a mortgage in 2011, up from 22% in 2001, according to an analysis from the Consumer Financial Protection Bureau, using the latest available data.

The debt burden also grew — with older homeowners owing a median of $79,000 in 2011, compared with an inflation-adjusted $43,400 a decade earlier.

For decades, Americans strove hard to pay off their mortgages before retirement, an aspiration that when achieved was celebrated with mortgage-burning parties…

A recent study from Harvard University’s Joint Center for Housing Studies showed that of mortgage holders ages 65 to 79, nearly half spent 30% or more of their income on housing costs. Of mortgage holders 80 or older, 61% pay that amount on housing.

This continues a trend noted last year. This is worth watching as a higher percentage of Americans are older and this particularly affects older residents in more expensive markets where housing options are not as cheap. Homeowners could have several options down the road. First, perhaps they shouldn’t buy homes close to retirement age. Unfortunately, this means they might not be as flexible in searching out new jobs. Second, they may have to sell at retirement and bank that money for future concerns. Yet, even if they can make a good return on selling their home, moving can still be a tough transition (even within a metro area as opposed to moving to significantly cheaper markets). Third, they may have to pursue other living arrangements at retirement such as renting rooms or small apartments in their dwelling to try to make some extra money.

Different areas to address to help millennials purchase homes

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Survey data suggests Millennials want to buy homes but have a hard time finding the resources. Here is a quick look at different hurdles:

So why aren’t all young would-be homebuyers just taking advantage of the low down-payment options offered by these plans to get into the market before prices rise further? Not everyone has access to the programs that can shrink a down payment, and even for those who do, such help may not be enough. “Typically the down payment is the biggest hurdle for a homebuyer” says Ken Fears, director of regional economics and housing finance at the National Association of Realtors. “Programs that have a lower down payment are going to provide a bigger boost for the consumer.” Some programs, like Fannie Mae’s Community Home Buyer’s, require a 5 percent down payment, a sum that still makes saving a difficult proposition for many young people, particularly those in areas with quickly climbing home prices, such as San Francisco and San Diego. States like North Carolina and New Hampshire, have particularly well-regarded programs that allow for down payments of about 3 percent. Some private lenders also offer assistance to new homebuyers, but fees and additional factors, such as debt-to-income ratios, can prove more restrictive.

But programs aimed at reducing down payments for first-time homebuyers can feel like a double-edged sword. In competitive areas, where homes are scarce and multiple bids are common, an affordably low down payment can be limiting. “You’re not very competitive. If you’re going into a house with multiple offers and they see 3 percent down versus 10 or 20 percent down, they’re not going to go with your offer,” says Anne Simpson, a 27-year-old teacher and prospective homebuyer in Washington D.C…

Tight inventory is also a major hurdle for first time buyers. “In a majority of large metro areas nationwide, the inventory of lower-priced homes for sale is much lower than inventory of mid and high-priced homes for sale,” says Humphries. That can make for a stressful and competitive shopping experience where prospective buyers feel like there’s a race to save up for their down payment before rates go up and favorite neighborhoods sell out…

And for more Millennials, issues of poor or nonexistent credit and lack of consistent wages push dreams of homeownership just out of reach. High student-debt payments combined with escalating rent leaves little extra income for savings and even those with steady jobs have learned that significant raises are hard to come by. According to Humphries, there’s no quick fix. Instead, patience, education, and advocacy programs for newer buyers will be the key to boosting first time home purchases among younger buyers, progress that could take another three to five years.

As the article notes, even with higher renting costs, it is not easy to buy a home. While this article provides just a brief overview, it seems like there is an opportunity for private lenders to really help or develop this market. Imagine college graduates with some student loan debt that want to own, have decent jobs, and yet don’t have the credit or big down payment yet. Isn’t there a way to craft something based on their education (tied to lower unemployment rates, higher earnings down the road)?

Appraisals based on neighborhood sales contribute to price differentials in Chicago

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Home appraisals are often based on nearby properties, leading to large price differences and lending practices across Chicago neighborhoods:

That means if you’ve got an area with lots of boarded up houses and lots of extremely low value sales, then it’s likely that even a newly rehabbed house would be appraised at a lower price. Hobbs says that’s because most residential appraisals are determined by comparing that property with ones that have recently sold in the neighborhood.

“In the desirable neighborhoods, there’s an insufficient amount of inventory or supply and therefore buyers are competing even more ferociously to be in place, to be the one individual or family that is successful in buying that property,” he said.

So in an area like Lincoln Park, that demand drives prices way up, even beyond peak prices. And appraisers and banks feel comfortable with that because they have the numbers to back it up. But when someone wants to make a traditional purchase in a marginal area like Lawndale, appraisers and lenders are more conservative, especially after what happened during the housing crisis…

Rose said in the post-bubble market, banks are putting more weight on the value of a property than they did before. He thinks using cash transactions and distressed sales as comparables doesn’t really give a true market sense for what a house should sell for.

Another point in favor of living in hot or desirable neighborhoods: lenders are more likely to make loans. In contrast, economically depressed neighborhoods have a tougher time recovering unless lending institutions decide to make an investment or people have cash or capital to get past the lower appraisals. This could have the effect of reinforcing residential segregation for long periods of time.

As they say in real estate, it’s all about location, location, location…

Federal move toward making more credit available for homeownership

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New actions announced this week are intended to help more Americans own homes:

On Tuesday, Mel Watt, the newly installed overseer of Fannie Mae and Freddie Mac, said the mortgage giants should direct their focus toward making more credit available to homeowners, a U-turn from previous directives to pull back from the mortgage market.

In coming weeks, six agencies, including Mr. Watt’s, are expected to finalize new rules for mortgages that are packaged into securities by private investors. Those rules largely abandon earlier proposals requiring larger down payments on mortgages in certain types of mortgage-backed securities.

The steps mark a sharp shift from just a few years ago, when Washington, scarred by the 2008 crisis, pushed to restrict the flow of easy money that fueled the housing bubble and its subsequent bust. Critics of the move to loosen the reins now, including some economists and lenders, worry that regulators could be opening the way for another boom and bust.

For the past year, top policy makers at the White House and at Federal Reserve have expressed worries that the housing sector, traditionally a key engine of an economic recovery, is struggling to shift into higher gear as mortgage- dependent borrowers remain on the sidelines.

Both Treasury Secretary Jacob Lew and Federal Reserve Chairwoman Janet Yellen last week noted the housing market as a factor holding back the economic recovery.

Two thoughts:

1. It is not surprising that the federal government would want to support homeownership: pretty much every President since the 1920s has extolled the virtues of owning a home. Additionally, since the late 1800s homeownership has been a key marker of the American Dream.

2. The comments made earlier this week make it sound like the government sees housing as a sector that should help lead the economy. In other words, housing is an industry with a wide impact from developers to the construction industry to real estate agents to individuals looking for a home. Housing doesn’t necessarily have to be viewed this way; the article also hints that housing is lagging behind other parts of the economy. Put differently, housing improves after other parts of the economy improve.