Nudging people for good or evil

Like much in today’s polarized world, perhaps you only like nudging when people are being moved in a direction you agree with:

We are living in an age in which the behavioral sciences have become inescapable. The findings of social psychology and behavioral economics are being employed to determine the news we read, the products we buy, the cultural and intellectual spheres we inhabit, and the human networks, online and in real life, of which we are a part. Aspects of human societies that were formerly guided by habit and tradition, or spontaneity and whim, are now increasingly the intended or unintended consequences of decisions made on the basis of scientific theories of the human mind and human well-being.

The behavioral techniques that are being employed by governments and private corporations do not appeal to our reason; they do not seek to persuade us consciously with information and argument. Rather, these techniques change behavior by appealing to our nonrational motivations, our emotional triggers and unconscious biases. If psychologists could possess a systematic understanding of these nonrational motivations they would have the power to influence the smallest aspects of our lives and the largest aspects of our societies…

But in spite of revealing these deep flaws in our thinking, Lewis supplies a consistently redemptive narrative, insisting that this new psychological knowledge permits us to compensate for human irrationality in ways that can improve human well-being. The field of behavioral economics, a subject pioneered by Richard Thaler and rooted in the work of Kahneman and Tversky, has taken up the task of figuring out how to turn us into better versions of ourselves. If the availability heuristic encourages people to ensure against very unlikely occurrences, “nudges” such as providing vivid reminders of more likely bad outcomes can be used to make their judgments of probability more realistic. If a bias toward the status quo means that people tend not to make changes that would benefit them, for instance by refusing to choose between retirement plans, we can make the more beneficial option available by automatically enrolling people in a plan with the option to withdraw if they choose…

Lewis does not discuss the ways in which the same behavioral science can be used quite deliberately for the purposes of deception and manipulation, though this has been one of its most important applications. Frank Babetski, a CIA Directorate of Intelligence analyst who also holds the Analytical Tradecraft chair at the Sherman Kent School of Intelligence Analysis at the CIA University, has called Kahneman’s Thinking, Fast and Slow a “must read” for intelligence officers.

This seems like a reasonable point – people can be pushed toward positive and negative behavior – but it still leaves a crucial question: who gets to decide what is worth pushing people toward? Is it manipulation when it goes a direction you don’t want but progress when it goes your way? The two major examples of this playing out in society don’t help much; we may wish that big corporations and national politicians have less ability to sway people but this is also part of having a lot of power. (Similarly, power can be used to benefit people or harm them.) Are we more okay with an individual having biases rather than larger social actors (who can coerce a lot more people at the same time)? If so, then it may be harder to have a large society that functions well.

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