Internet shaming vs. shaming with silent disgust

Internet shaming is popular but is it effective? One writer suggests private shame is a better route:

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Internet-based outrage nearly always gives way, like most mob action, to what the sociologist Randall Collins calls “forward panic”—a mad dash in which individual shamers efface their own identity in the rush to attack a single individual. Last night, the object of this rush was a white woman who, in a short video clip, appeared to be threatening an innocent black bird-watcher while inadvertently strangling her own cocker spaniel. If the goal was to make her pay for her misdeeds with her reputation, her guardianship of the cocker spaniel, and perhaps her job, it was accomplished within the first 60,000 retweets; for her detractors, the subsequent 100,000 (and counting) have been pure gravy. But other tools are available—precision tools that save us from the indignity of the pile-on and allow us to spread the outrage more effectively.

Silent disgust: Have you tried it recently? The effect is potent. In his 2010 book, The Honor Code: How Moral Revolutions Happen, the philosopher Kwame Anthony Appiah describes a two-step process by which historic moral changes swept over societies. The first is to decide that some practice (dueling, say, or foot-binding) is wrong. But that is not enough. Practices that are wrong can be honorable. Dueling, for example, was widely considered murder—but an honorable form of murder—until the real moral revolution happened and English gentlemen decided that it was wrong but also dishonorable, and the practice ended in the 18th century…

The nature of silent disgust is that you don’t hear about it. There are no viral videos of people not accepting invitations to a cookout. The lack of public shaming may seem like a disadvantage, but it is in fact an advantage—and more so now, in the era of trolling, than before. A troll is someone who gets a thrill from provoking a mob, and who prefers to provoke a mob by violating a rule that the mob holds dear. In fact, the dearer the better: that is the diseased psychology of much of public life now. Private shaming removes the transgressive joy that the troll seeks. All the confrontation happens in muttered comments, in invitations that never come, in expulsion from society without the courtesy of a notice.

And the troll, having failed, has a chance to repent, if the shaming is private. Eventually the offender notices the embarrassment of former friends—and because the disgust is silent, she can hold out hope for an equally silent restoration of social status. One day she shows up at the grocery store with a tasteful homemade mask. Or the neighbor who went to the Ozarks announces casually that he is quarantining for a couple of weeks, just to be on the safe side.

As a sociologist, the first thing that sticks out to me about the description of private shaming above is that it relies on social interactions between people who know each other or within specific communities. Internet shaming allows people far and wide to weigh in. Private shaming takes place within existing social bonds. People today may have fewer social bonds or communities but they still have some and are not just people floating around social media or the Internet without anchors to other people.

A second sociological feature of above: there is an opportunity to repent or restore those social bonds. The surrounding people or community register the disgust and then the actor has an opportunity to respond. They may still disagree with the shame they received but since it is done within existing bonds, it may be harder to completely sever the relationship.

Two other quick thoughts:

1. Shame these days is complicated. In some instances, we would not want to provoke shame, such as within children. In other instances, promoting shame is seen by many as good to prompt change.

2. If you want to read more about the earlier days of Internet and social media shaming, I recommend Jon Ronson’s 2015 book So You’ve Been Publicly Shamed.

The start to social distancing summer

As the weather warms up, people want to get back to summer activities: going to the beach, taking vacations, outdoor gatherings with family and friends, barbequing, outdoor festivals and performances, and more. How much of this is possible? A few thoughts connected to recent posts:

  1. If consumption is indeed down, this will be disastrous for many communities. Already, local finances are in trouble but without infusions of cash from tourists, many places will struggle.
  2. Americans like to drive; is the summer road trip possible in many parts of the United States?
  3. Certain outdoor activities will be okay in many places. But, this is reliant on either having large spaces where people can spread out or in private spaces with fewer people. Large beaches will be okay, smaller settings (thinking of some of Chicago’s smaller beaches) may be more problematic. Having a cookout in a backyard is fine while having a bunch of people in a confined space for a concert will cause more issues. Walking and biking are made easier with warmer weather.
  1. Does warmer weather increase sociability? This is when physical distancing might be a more appropriate term than social distancing as people seek to be outside more and inevitably interact with more people.
  2. With disparities in COVID-19 cases across locations and groups, will some groups have a more typical summer while others will face heavier restrictions?
  3. A summer without sports is hard to imagine. How will people get around this or seek alternatives?

With Memorial Day almost here, we will see what happens.

Making the case for the return to an office

As employers and employees embrace working at home, how hard will it be to convince people to return to an open office? There are physical solutions as well as a larger underlying issue:

There’s a deeper question that needs to be solved at the heart of this effort to virus-proof the open office. What, exactly, is so valuable about working together in the same physical space? If the goal is to again nurture in-person collaboration, office design will have to find ways of making such face-to-face interactions feel safe and comfortable again.

The article has a lot of interesting suggestions about how the spaces can be altered to space people out or separate people. But, I think the larger question is more important: what will be appealing about the open office going forward that employees need a good answer for? If they can be productive from home, why do they need to go to the office?

There is a good argument to be made here for physical space. Social interaction builds up trust and familiarity. People talking with each other in informal settings can exchange ideas and spur creative thinking. Managers and companies may be better able to see what employees are doing and provide help and resources when needed. In general, good spaces matter.

It will be interesting to see how different organizations and sectors tackle this. I would imagine those that already have a looser corporate culture or different expectations pre-COVID-19 – think creative industries, some white-collar places, high concentrations of younger workers – will be more open to avoiding the office. Public health and perceptions of it will also play a role as employees and employers consider the risks of traveling, congregating in one place, and anxieties about all of that.

The difficulties for public institutions and spaces after COVID-19

Reopening and repopulating public spaces during and after COVID-19 might provide difficult:

Yet can you reopen a society — particularly a republic built on openness and public interaction — without its physical institutions at full capacity, without public spaces available for congregation?…

Something else unites these places. In each, the woman on the next bench, the man ahead in the checkout line, the family down the pew are suddenly potential vectors — or potential victims. So we’re assessing the public realm in the way we assess a salad bar when we walk into a restaurant…

“Democracy depends to a surprising extent on the availability of physical, public space, even in our allegedly digital world,” John R. Parkinson writes in “Democracy and Public Space: The Physical Sites of Democratic Performance.”

“How do you define the ‘public realm’ when an enormous percentage of the American public spends the majority of its day in its pajamas?” Stilgoe says.

This piece raises great questions for a COVID-19 world. The emphasis on how architecture and design shapes public behavior as well as how others in those spaces can be trusted or not is right on. At the same time, there are several elements I would add to this analysis:

1. The definitions of “institution” and “spaces” are pretty broad. Some of the listed locations, like shopping malls, colleges, and grocery stores, are not public spaces. They are owned by private groups that can and do dictate how the space can be used. Some of the other locations, like parks and squares, are public spaces. Government buildings are generally more open to all. Americans privilege private space even though we need some of the private spaces – grocery stores, workplaces – to survive. But, the same rules or expectations do not apply in each of these spaces. We saw this in the Occupy Wall Street protests where gatherings in what looked like public spaces could be ended when they spaces were actually owned by private groups or the government pushed people out. We actually do not have that many public spaces where people regularly gather; many of our “public spaces” are actually privately owned and this matters. The private public spaces require both private groups and the public to cooperate – and they may not always do so.

2. Even before COVID-19, it is not clear that many Americans value public spaces or use them regularly. As noted in #1, Americans like their private spaces. Homes may be less attractive when you are trapped in them but we have a society where success is owning your own suburban single-family home. Add to this declining trust in numerous institutions and it may be hard to make the case that we should put more resources and effort into creating and maintaining public spaces.

3. More broadly, many would argue a thriving society and democracy depends on regular interaction between people. And face-to-face interaction provides benefits that online communication does not regarding communicating clearly and building relationships. Yet, again, this has been on a decline for a while now. Twitter is not a good approximation of public conversation nor a good medium (at least as currently constructed or experienced) for public conversation. Telecommuting may provide efficiencies and allow people more private lives but something will be lost. See my earlier thoughts on sociologist Eric Klinenberg’s Palaces for the People where he takes up these issues (Part One, Part Two, Part Three, Part Four).

Shifting to “physical distancing” and “social solidarity”

Sociologist Eric Klinenberg follows up his New York Times op-ed with comments in the Chicago Tribune explaining why “physical distancing” is a better term than “social distancing”:

“A lot depends on us making this change,” Klinenberg said when I reached him by phone Friday at his home in New York. “To ask for ‘social distancing’ implies that we should go home and close our doors and turn our back on the people around us. That’s precisely wrong. We need social connections, social solidarity, more than ever before. It’s feeling social solidarity that leads us to lend a hand to the most vulnerable people around us – the elderly, the homeless and those who are doing what we now call essential work, who are at enormous risk.

“Of course we need physical distancing to prevent the virus from spreading,” Klinenberg said. “It’s transmitted through physical contact. It’s not transmitted through social bonds. And it’s social closeness that will help us help each other through this and help us rebuild. So if we stigmatize social life through our terminology, if we praise individualism and just taking care of ourselves, we run the risk of making the problem even worse.”

Perhaps there are two ways to approach this. First, changing the term could indeed matter. Second, with or without a changed term, the appeal to individualism and private action in staying away from others could be a powerful one in a country that celebrates individualism.

At the least, Klinenberg’s call could push some people to pay more attention to their social interactions in a time when typical social interactions are discouraged and dangerous. Klinenberg’s earlier work suggests that social bonds are already tenuous in a number of communities. In normal times, it is relatively easy to engage in patterns that do not require much thought. When that normalcy is disrupted, continuing those regular patterns requires flexibility and new ideas.

And, it remains to be seen how social bonds continue after the time of COVID-19. Will normal social interaction occur? Will there be new precautions (such as no or limited handshakes)? Will some who sheltered in place for a long period continue in those patterns? The length of the new policies, interactions during COVID-19, and hard-to-predict social changes (spanning economics, politics, and social life) could all influence future interactions (including the possibility that social bonds will be strengthened significantly after COVID-19 recedes).

Pictures of empty urban public spaces are jarring – but cannot compare with being there and feeling the emptiness

The Associated Press ran a series of photos of empty urban public spaces around the world. They are stark photos, recognizable sites in major centers that are typically full of residents and visitors. From the end of the accompanying text:

These are places meant for people, though. And the people will — we suspect, we think, we hope — return before too long.

But when?

Yet, the photos can only reveal so much. What makes these spaces – as well as many other urban spaces around the world – unique is the mix of people, the sounds of voices, the walking paths of people among a crowd with some getting to home or work or leisure while others linger, the collective activity. Times Square can look like a spectacle even without people but it is not the same. The Eiffel Tower looms over the surrounding space but is less interesting without the people around it. The structures can still impress but they are missing something when the people are gone. These spaces and settings are what can make cities so distinctive and alluring.

And, this activity is not confined to well-known or tourist spaces. Jane Jacobs famously discussed the lively street life in Greenwich Village, New York. Many urban neighborhoods around the world have a level of pedestrian and street activity that is lively, or at least consistent. People are coming and going, there are eyes on the street, stuff is happening.

With people confined inside, that outside life – even if it is just anonymous passing by others doing their own thing – disappears. Pictures show the lack of people but cannot easily capture the lost social interaction and activity.


My suburban neighborhood had the most pedestrians out that I have ever seen

We moved to a single-family home neighborhood nearly three years ago. Our street has a unique location; we have a mix of housing types within half a mile including single-family homes at several price ranges, condos, townhomes, and apartments and there is a good-sized city park around the corner. For a suburbanite, I am outside walking around pretty often and fairly observant.

Yesterday, I was outside for an hour in the afternoon. The weather was okay by Chicago-area spring standards: near 50, mostly sunny, no breeze. But, there was a big difference in the number of people walking and biking. A steady stream of people came by as couples, in family units, teenagers with friends, and single pedestrians out to walk the dog. From my front yard, I can see our street, a perpendicular arterial street, and a pathway through the park – all had a consistent set of people.

This was unusual. I am not usually out on a Tuesday afternoon but neither are all of these people. Living in a state with a shelter in place requirement, more people are home. Perhaps by the early afternoon, they want to get outside. Even though the weather was not great, it was warmer than the last few days and the snow had melted the day morning before. There is only so much Netflix someone can watch before needing a little break.

I am not sure this increased pedestrian behavior leads to more neighborliness or social interaction. We all are supposed to be six-plus feet apart. Some people wore headphones. Some of the people knew each other but others came from different micro-neighborhoods in the area. At the least, those outside saw more people than they typically would.

Will this last? Maybe as long as the shelter in place is required. A few people might turn these behaviors in uncertain times into more regular patterns in normal times. I would expect that pedestrian life will decrease significantly once work and school go back to more normal levels. And my suburban neighborhood will go back to relatively small numbers of people walking around on a regular basis.