What if the greatest threat to capitalism, at least in the liberal West, is simply lack of enthusiasm and activity? What if, rather than inciting violence or explicit refusal, contemporary capitalism is just met with a yawn? From a political point of view, this would be somewhat disappointing. Yet it is no less of an obstacle for the longer-term viability of capitalism. Without a certain level of commitment on the part of employees, businesses run into some very tangible problems, which soon show up in their profits.
This fear has gripped the imaginations of managers and policymakers in recent years, and not without reason. Various studies of employee engagement have highlighted the economic costs of allowing workers to become mentally withdrawn from their jobs. Gallup conducts frequent and wide-ranging studies in this area and has found that only 13 per cent of the global workforce is properly “engaged,” while around 20 percent of employees in North America and Europe are “actively disengaged.” They estimate that active disengagement costs the U.S. economy as much as $550 billion a year. Disengagement is believed to manifest itself in absenteeism, sickness and—sometimes more problematic—presenteeism, in which employees come into the office purely to be physically present. A Canadian study suggests over a quarter of workplace absence is due to general burnout, rather than sickness.
Perhaps people should turn their attention away from the NSA and toward their employers:
Rather than the rise of alternative corporate forms, we are now witnessing the discreet return of the scientific management style, only now with even greater scientific scrutiny of bodies, movement, and performance. The front line in worker performance evaluation has shifted into bodily-monitoring devices, heart-rate monitoring, and sharing of real-time health data, for analysis of stress risks. Strange to say, the notion of what represents a good worker has gone full circle since the 1870s, from the origins of ergonomic fatigue studies, through psychology, psychosomatic medicine and back to the body once more. Perhaps the managerial cult of optimization just needs something tangible to cling onto.
Studying happiness (and related concepts like life satisfaction and well-being) is its own academic subfield – see earlier posts here and here. And governments are very interested in well-being as well with measures like Gross National Happiness from Bhutan and regular reports about the happiest countries on earth.
All of this reminds me of sociologist Arlie Hochschild’s research on “emotion work” in relationships to keep them going and “emotion labor” in jobs that require a consistent cheerfulness or happiness as part of the routine. This would include a lot of service and retail jobs where employees regularly interact with customers and need to present an upbeat image. This is not easy to do and can be quite draining.
And what might Marx say about this – capitalism goes out not with a revolution but rather with indifference and apathy?