We recently tried HelloFresh when just needing to pay shipping for three meals. The food tasted good and the prep time was at or close to their projections. The experience also caused me to think about social class, food, and who exactly HelloFresh is aiming for as their customers. A few thoughts:
- The food is delivered fresh and it is in exactly the correct proportions for the recipes. Yet, it requires prep time. This appeals to people who like the idea of fresh food and the work that puts the food together. What is really cut out is the planning for meals and shopping for food.
- Because of just needing to pay shipping on an introductory deal, we paid something like $5+ for each 4 person meal. That is a good price. Looking at their longer subscriptions or packages, the food turned to be more like $8-10 per portion. This is closer to the price of fast casual restaurants. This money toward fresh ingredients and still needing to put the meal together would add up.
- If we paid a little bit more than normal Hello Fresh rates, we could have full meals delivered from restaurants. The prep time would disappear. I would be out more money.
All of this requires a decent amount of money to start with. That money purchases ingredients, recipes, and time not having to plan or shop. But, if I paid a little more I could have full meals with no prep.
So how does HelloFresh connect to social class? I suspect they are aiming for middle to upper-middle class families that want to provide a more traditional meal time – healthier food! real labor! – at a certain price point. Given the aggressiveness of advertising, I would guess HelloFresh thinks it has a big enough market to really make some money. This is about market segmentation but also about particular food practices tied to social class in the United States.