Companies are looking for ways to leverage social networking sites for their own purposes. Now Toyota announces plans to create their own social networking service where you will be able to become friends with your car:
Toyota is setting up a social networking service with the help of a U.S. Internet company and Microsoft so drivers can interact with their cars in a way that’s similar to posting on Facebook or Twitter.
Japanese automaker Toyota Motor Corp. and Salesforce.com, based in San Francisco, announced their alliance Monday to launch “Toyota Friend,” a private social network for Toyota owners…
With the popularity of social networking, cars and their makers should become part of that online interaction, [Toyota’s president] said.
“I hope cars can become friends with their users, and customers will see Toyota as a friend,” he said.
There is the whole purpose of this: strengthen the relationship between customer and product. I wonder if Toyota owners would really flock to this concept. They might be loyal customers because of the value and reliability of Toyotas but is there a fervent fan culture that would want to be part of a social network?
But there is an interesting phrase in this article: “cars can become friends with their users.” Perhaps it was not intended this way but it implies that cars have agency. The article talks about how newer cars, such as plug-in electric vehicles, need more monitoring and so users will be open to getting more information from their cars. But in the end, these cars are just cars, machines that help people get around. We are a ways from having cars that could hold human-like conversations with their owners (see this recent piece on progress in tackling the Turing Test).
While some commentators have lamented the difference between off-line and online friends, perhaps this is the next controversial step forward: friendships with products. Right now, you can be a “fan” on Facebook but a friendship implies a closer and more interactive relationship.