Tag Archives: Facebook

Testing rules of reciprocity two ways: sociologist sends out Christmas cards to strangers, making requests of strangers in Facebook

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In 1974, a sociologist tested the social norms of reciprocity by sending out Christmas cards to 600 strangers. He received a sizable response:

And so he went out and collected directories for some nearby towns and picked out around 600 names. “I started out at a random number and then skipped so many and got to the next one,” he says.

To these 600 strangers, Kunz sent his Christmas greetings: handwritten notes or a card with a photo of him and his family. And then Kunz waited to see what would happen.

“It was just, you know, a shot in the dark,” he says. “I didn’t know what would happen.”

But about five days later, responses started filtering back — slowly at first and then more, until eventually they were coming 12, 15 at a time. Eventually Kunz got more than 200 replies. “I was really surprised by how many responses there were,” he says. “And I was surprised by the number of letters that were written, some of them three, four pages long.”…

“We got cards for maybe 15 years,” he says.

While the article goes on to discuss why strangers might reciprocate in this way, I wonder how much this applies to the social realm of Facebook. If someone did something similar on Facebook today, such as making friend requests of many people they don’t know or sending messages to strangers, would people respond in the same way? From personal experience, research on the topic, and an experiment one of my students did this semester by sending messages to random Facebook users and receiving no response, reciprocation does not occur to the same degree in Facebook. Here are a few reasons why this might be the case:

1. A growing distrust of strangers. On Facebook, this sort of behavior tends to be described as “creepy.” Even as media sources suggest users, particularly kids and teenagers, can meet all sorts of random people online, most users tend to stick with people they already know or who are in geographic proximity (like classmates at the same school).

2. People are less in the habit of having to reciprocate because more encounters on Facebook are controlled, meaning they happen when a user wants them to happen. In other words, chance encounters between people who don’t know each other are more limited. Overall, Facebook and text messaging and other means make it more possible to have social interactions on someone’s own terms.

To some degree, reciprocity is part of how trust is built between social actors. It is part of basic exchanges: if you ask someone “how are you doing?” you expect a polite response. If you provide a favor for someone at work, we tend to expect a favor in return down the road. However, these sorts of exchanges may look very different on Facebook (for example, common encouraging responses to new profile pictures or posts about tough circumstances) and could signal larger shifts in how people interact.

Report calls for more study of how “kids navigate social networks”

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A new report suggests we don’t know much about how kids use social networks and thus, we need more research:

A recent report from the Joan Ganz Cooney Center, Kids Online: A new research agenda for understanding social networking forums, has identified that we don’t actually know enough about how pre-teens use online social networking. The researchers, Dr. Sarah Grime and Dr. Deborah Fields, have done a good job in helping us recognize that younger children are engaged in a range of different ways with online social networks, but that our knowledge and understanding of what that means and how it impacts on their lives is pretty much underdone. GeekDads, of course, will have thoughts about how and why our children are playing and engaging with technology and networks in the ways they do, but this doesn’t give the people who make the rules and set the policy agendas the big picture that they need.

Essentially, Kids Online is a research report that calls for more research into children’s use of social networks. But the report does demonstrate very clearly why this is required. And at the rate that technology is changing and advancing, we need to work cleverly if we are to have the type of data and analysis that we need as parents to guide our decision making around technology and our children. We are all out there trying our best to facilitate healthy, dynamic, educational and exciting experiences for our children when it comes to tech, but there are not enough people exploring what that looks like. As the report says:

“Research on Internet use in the home has consistently demonstrated that family dynamics play a crucial role in children’s and parents’ activities and experiences online. We need further research on the role of parental limits, rules, and restrictions on children’s social networking as well as how families, siblings, peers, and schools influence children’s online social networking.”

I would go further: we need more research of how people of all ages navigate social networks. This doesn’t mean just looking at what activities users participate in online, how often they update information, or how many or what kinds of friends they have. These pieces of information give an outline of social network site usage. However, we need more comprehensive views how exactly social interaction online works, develops, and interacts in feedback loops with the offline and online worlds.

Let me give an example. Suppose an eleven year old joins Facebook. What happens then? Sure, they gain friends and develop a profile but how does this change and develop over the first days, weeks, and months? How does the eleven year old describe the process of social interaction? How do their friends, online and offline, describe this interaction? Where do they learn how to act and not act on Facebook? Do the social networks online overlap completely with offline networks and if so or if not, how does this affect the offline network? How does the eleven year old start seeing all social interaction differently? Does it change their interaction patterns for years to come or can they somewhat compartmentalize the Facebook experience?

This sort of research would take a lot of time and would be difficult to do with large groups. To do it well, a researcher would have two options: an ethnographic approach or to gain access to the keys to someone’s Facebook account to be able to observe everything that happens. Of course, Facebook itself could provide this information…

The intersection of Chinese bridal couples asking for cash, Facebook, and protests

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This could be a poster story for globalization: on Facebook, a Hong Kong bride asked for money from wedding attendees and this has attracted protestors to the wedding.

That’s the prospect facing one Hong Kong couple, who infuriated hundreds after the bride’s Nov. 2 Facebook post went viral.

“I’m not opening a charity….If you really only want to give me a HK$500 [US$65] cash gift, then don’t bother coming to my wedding,” she wrote earlier this month, according to an article Thursday in the Wall Street Journal China.

The bride’s identity and wedding venue were identified by social media users, and a protest was organized via Facebook. Nearly 1,000 have claimed they will attend.

A spokesperson for the hotel where the wedding will be held said they plan on honoring their contract with the couple.

Though giving newlyweds cash is a traditional Chinese custom, sociologist Ting Kwok-fai told The Wall Street Journal that Hong Kong weddings have grown increasingly extravagant in recent years. Engaged couples feel pressured to minimize the cost of the affair, he said, and in this case, the bride may be seeking to recoup some of the costs of the wedding.

Multiple social forces are coming together here in a new kind of way: traditional social norms, new technology and interaction on Facebook, and more public concerns about inequality and conspicuous consumption. This reminds me of the classic 1929 work of the Chicago School of sociology titled The Gold Coast and the Slum. While studying neighborhoods just north of the Loop in Chicago, Zorbaugh discussed the social interaction between some of the wealthiest Chicagoans and some of the poorest Chicagoans. While the two groups certainly knew about each other through walking in or passing through neighborhoods or reading news in the newspaper, there was little direct social interaction. For example, some of the wealthy socialite women tried to start aid groups to help these nearby poor neighborhoods but could not get much participation from the poor neighborhoods.

Today, some of these barriers are reduced because of Facebook and other technology. Again, there is likely not a whole of physical social interaction between those with a lot of money and those without. In Hong Kong, you can walk down Nathan Road in Kowloon and find the some of the world’s most exclusive brands. If you turn off the road several blocks to the west, you are among nondescript apartment complexes with little glitter or glamour. Yet, these new technologies allow for more awareness and more reactions which could then coalesce around social action. The socialite wedding announcement in the prestigious newspaper 50 years ago that would have drawn less attention has now turned into Facebook-announced weddings that can quickly become very public.

Facebook owes a debt to sociological research on social networks

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At a recent conference, two Facebook employees discussed how their product was based on sociological research on social networks:

Two of Facebook’s data scientists were in Cambridge today presenting on big data at EmTech, the conference by MIT Technology Review, and discussing the science behind the network. Eytan Bakshy and Andrew Fiore each have a PhD and have held research or lecture positions at top universities. Their job is to find value in Facebook’s massive collection of data.

And their presentation underscored, unsurprisingly, the academic roots of their work. Fiore, for instance, cited the seminal 1973 sociology paper on networks, The Strength of Weak Ties, to explain Facebook’s research showing that we’re more likely to share links from our close acquaintances, but given the volume of those weaker connections, in aggregate weak ties matter more. As Facebook attempts to extract value from its users, it’s standing on the shoulders of social science to do it. It may seem banal to point out, but its insights are dependent on a rich history of academic research…

These data scientists were referencing an article written by sociologist Mark Granovetter that has to be one of the most cited sociology articles of all time. I just looked up the 1973 piece in the database Sociological Abstracts and the site says the article has been cited 4,251 times. Granovetter helped kick off a exploding body of research on social networks and how they affect different areas of life.

Some of the other conclusions in this article are interesting as well. The writer suggests the pipeline between academia and Facebook should be open both ways as both the company and scholars would benefit from Facebook data:

Select academics do frequently get granted access to data at companies like Facebook to conduct and publish research (though typically not the datasets), and some researchers manage to glean public data by scraping the social network. But not all researchers are satisfied. After tweeting about the issue, I heard from Ben Zhao, an associate professor of Computer Science at UC Santa Barbara, who has done research on Facebook. “I think many of us in academia are disappointed with the lack of effort to engage from FB,” he told me over email.

The research mentioned above and presented at EmTech was published earlier this year, by Facebook, on Facebook. Which is great. But it points to the power that Facebook, Google, and others now have in the research environment. They have all the data, and they can afford to hire top tier researchers to work in-house. And yet it’s important that the insights now being generated about how people live and communicate be shared with and verified by the academic community.

This is the world of big data and who has access to the more proprietary data will be very important. More broadly, it should also lead to discussions about whether corporations should be able to sit on such potentially valuable data and primarily pursue profits or whether they should make it more available so we can learn more about humanity at large. I know which side many academics would be on…

A UN report discusses how Facebook can be used for terrorism

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The United Nations Office on Drugs and Crime released a report this week on how terrorists are using new platforms like Facebook:

Terrorists are increasingly turning to social media such as Facebook, Twitter and YouTube to spread propaganda, recruit sympathizers and plot potential attacks, a United Nations’ report released Monday says.

The UN Office on Drugs and Crime said Internet-based social platforms are fertile, low-cost grounds for promotion of extremist rhetoric encouraging violent acts, with terrorists able to virtually cross borders and hide behind fake identifies…

The University of Waterloo sociologist said networks like Facebook are effective tools to screen potential recruits, who could then be directed to encrypted militant Islamic websites affiliated with al-Qaida, for example.

Check out what the full report says about Facebook. Here is the first mention of Facebook (p.4):

The promotion of extremist rhetoric encouraging violent acts is also a common
trend across the growing range of Internet-based platforms that host user-generated
content. Content that might formerly have been distributed to a relatively limited audience, in person or via physical media such as compact discs (CDs) and digital video discs (DVDs), has increasingly migrated to the Internet. Such content may be distributed using a broad range of tools, such as dedicated websites, targeted virtual chat rooms and forums, online magazines, social networking platforms such as Twitter and Facebook, and popular video and file-sharing websites, such as YouTube and Rapidshare, respectively. The use of indexing services such as Internet search engines also makes it easier to identify and retrieve terrorism-related content.

The second mention (p.11):

Particularly in the age of popular social networking media, such as Facebook, Twitter, YouTube, Flickr and blogging platforms, individuals also publish, voluntarily or inadvertently, an unprecedented amount of sensitive information on the Internet. While the intent of those distributing the information may be to provide news or other updates to their audience for informational or social purposes, some of this information may be misappropriated and used for the benefit of criminal activity.

And that’s about it when it comes to specifics about Facebook in report. One case involving Facebook was cited specifically but the bulk of the terrorist activity appeared to happen on other websites. On one hand, officials say they will continue to monitor Facebook. On the other hand, Facebook is one popular website, among others, where Internet users can interact.

I imagine Facebook as a company is also interested in this and its too bad they didn’t respond, at least not to Bloomberg Businessweek:

Spokespeople at Facebook, Google and Twitter didn’t immediately return phone calls and e-mails seeking comment.

How powerful is the distrust of Facebook among its 900 million plus users?

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A commentator who praises Facebook tries to get at why so many users are suspicious about Facebook and willing to believe rumors like the recent one that Facebook was revealing private messages on walls:

The problem is that when technologists talk about data and privacy, for many of us it is still in the abstract. For technologists and computer scientists, data is a thing that lives somewhere, it has a logic and can be parsed, made sense of, organized into databases. It can be searched and ultimately sold. But as Nathan Jurgenson, a social-media theorist, points out, for most people “data is this weird nebulous concept that somebody knows something about me, but I don’t know what they know.”…

A Democratic candidate for the Maine State Senate was attacked recently by her Republican opponent for her playing of the multiplayer online game “World of Warcraft.” According to her critics, the politician playing a “rogue orc assassin” was unbecoming. This collision of two seemingly different personalities — on the one hand, a social worker and moderate politician, and on the other, a violent assassin (online) who likes stabbing things — is what sociologists have called “role strain.”

“Identities that were cultivated in little tide pools, that were conceived to be separate, come clashing together,” says Marc A. Smith, a sociologist and social-media expert. “The issue now is that all of these other identities, the idea that we can perform them on separate stages and that they had separate audiences, that is collapsing and the sound of its collapse is the sound of people squealing.”

In his 1959 “Presentation of Self In Everyday Life,” the sociologist Erving Goffman wrote about the idea of “front stage” and “back stage.” In Goffman’s theory, when they’re “front stage,” people engage in “impression management,” choosing their clothing, speech, and adapting the way they present themselves to their audience. “Back stage” they can be more themselves, which might mean shedding their societal role. In the era of social media, Smith says that “we live in a culture where the back stage keeps disappearing.” We think the conversations we are having are in private, but, in fact, they are publicly accessible and data has a long half-life. When U.S. presidential candidate Mitt Romney spoke to a select audience about the “47 percent,” he was, in fact, speaking to everyone. What happens in “World of Warcraft” doesn’t always stay in “World of Warcraft.”…

Or perhaps front stage there is a deep sense of unease about Facebook, but back stage we are not half as worried as we seem.

The suggestion here is that the world of audience segregation and impression management, where we can and do craft our actions, words, and behaviors to a particular audience, is slowly fading away. By doing more things online, these different parts of life are coming together in new ways. And I tend to agree with this journalist: there are over 900 million Facebook users, many of whom have calculated that they are willing to at least put a little information out there in return for the benefits that Facebook like keeping in touch with friends, being able to access information about others that was previously unavailable, or even acquiring the status that comes with keeping up with everyone else. A good number of users express complaints or features of Facebook that make them uneasy but relatively few are willing to give it up all together.

Indeed, we might be in the middle of a very important era where slowly individuals are thinking about and practicing new ways to present themselves and see others through mediums like Facebook. Mark Zuckerberg has expressed the goal of Facebook being a more open society where even less information on Facebook would be private, hidden, or restricted to friends. We could also look at this from the other angle: isn’t it remarkable that millions of people around the world in a span of less than 10 years have voluntarily put out information about themselves? One key might be that Facebook doesn’t force them to reveal everything; users can still practice impression management by crafting a profile. However, these are not “fake” or “untrue” profiles; rather the information is an approximation of the user’s true self.

A lot of web traffic comes through the “dark social,” not through social network sites

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Alexis Madrigal argues that while social network sites like Facebook get a lot of attention, a lot of web traffic is influenced by social processes that are much more difficult to see and measure:

Here’s a pocket history of the web, according to many people. In the early days, the web was just pages of information linked to each other. Then along came web crawlers that helped you find what you wanted among all that information. Some time around 2003 or maybe 2004, the social web really kicked into gear, and thereafter the web’s users began to connect with each other more and more often. Hence Web 2.0, Wikipedia, MySpace, Facebook, Twitter, etc. I’m not strawmanning here. This is the dominant history of the web as seen, for example, in this Wikipedia entry on the ‘Social Web.’…

There are circumstances, however, when there is no referrer data. You show up at our doorstep and we have no idea how you got here. The main situations in which this happens are email programs, instant messages, some mobile applications*, and whenever someone is moving from a secure site (“https://mail.google.com/blahblahblah“) to a non-secure site (http://www.theatlantic.com).
This means that this vast trove of social traffic is essentially invisible to most analytics programs. I call it DARK SOCIAL. It shows up variously in programs as “direct” or “typed/bookmarked” traffic, which implies to many site owners that you actually have a bookmark or typed in www.theatlantic.com into your browser. But that’s not actually what’s happening a lot of the time. Most of the time, someone Gchatted someone a link, or it came in on a big email distribution list, or your dad sent it to you…
Just look at that graph. On the one hand, you have all the social networks that you know. They’re about 43.5 percent of our social traffic. On the other, you have this previously unmeasured darknet that’s delivering 56.5 percent of people to individual stories. This is not a niche phenomenon! It’s more than 2.5x Facebook’s impact on the site…
If what I’m saying is true, then the tradeoffs we make on social networks is not the one that we’re told we’re making. We’re not giving our personal data in exchange for the ability to share links with friends. Massive numbers of people — a larger set than exists on any social network — already do that outside the social networks. Rather, we’re exchanging our personal data in exchange for the ability to publish and archive a record of our sharing. That may be a transaction you want to make, but it might not be the one you’ve been told you made.

Two thoughts about this:

1. Here is how I might interpret this argument from a sociological point of view: Internet traffic is heavily dependent on social connections. Whether this is done on sites like Facebook, which are more publicly social, or through email, which is restricted from public view but is still quite social, the interactions people have influence where they go on the web. In this sense, the Internet is an important social domain that may have some of its own norms and rules as well as its own advantages and disadvantages but it is built around human connections.

2. This sounds like a fantastic business and/or research opportunity; what is going on in this “dark social” realm? Could there be ways at getting at these activities that would help us better understand and analyze the importance of social connections and interactions and could this information be monetized as well?

World population in 1804 = Facebook users today

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Here is an interesting, if not misguided, comparison of how many people are now Facebook users:

One billion people. That’s how many active monthly users Facebook has accrued in the eight years of its existence, the company announced today.

It took the population of modern humans about 200,000 years to reach that number, a milestone that was hit, demographers believe, just over two centuries ago in 1804 (bearing in mind that population tabs, then and now, are not exactly precise). Since then, human population has just exploded, enabled and protected by advances in medicine, agriculture, and hygiene. In the past year, it is estimated that the human headcount hit 7 billion.

I think I know what this comparison is trying to do: show the remarkable speed at which Facebook has attracted users. I agree. It has been remarkable.

At the same time, this is comparing apples to oranges. Yes, they are both large numbers of people. But one number is tied to human development, birth rates, life expectancy, technological improvement, and so on. This number reminds us of the broader scope of human history which is longer and progress is relatively slow. Having seven billion people on earth requires a lot of resources, space, and creative energy to tackle everyday and long-term problems. On the other side, you have Facebook, an Internet site that has attracted lots of users. While some of these users may be mega-users, people who are constantly online updating their status, tagging photos, reading other people’s walls, it is still just an online program, a relatively small part of human existence.

Perhaps there would be better ways to make a comparison to Facebook’s user total:

1. Looking at adoption rates compared to other technologies. In other words, is Facebook’s growth something completely new, a sign of the digital world, or does its adoption rate compare more to other technologies? Comparisons can be made here.

2. What one billion people in the world do on a daily basis or how many other objects have such broad appeal. For example, this website suggests there are 5.6 billion cell phone users in the world. (Meaning: Facebook has many more users to attract.)

Facebook runs 2010 voting experiment with over 61 million users

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Experiments don’t just take place in laboratories; they also happen on Facebook.

On November 2nd, 2010, more than 61 million adults visited Facebook’s website, and every single one of them unwittingly took part in a massive experiment. It was a randomised controlled trial, of the sort used to conclusively test the worth of new medicines. But rather than drugs or vaccines, this trial looked at the effectiveness of political messages, and the influence of our friends, in swaying our actions. And unlike most medical trials, this one had a sample size in the millions.

It was the day of the US congressional elections. The vast majority of the users aged 18 and over (98 percent of them) saw a “social message” at the top of their News Feed, encouraging them to vote. It gave them a link to local polling places, and clickable button that said “I voted”. They could see how many people had clicked the button on a counter, and which of their friends had done so through a set of randomly selected profile pictures.

But the remaining 2 percent saw something different, thanks to a team of scientists, led by James Fowler from the University of California, San Diego. Half of them saw the same box, wording, button and counter, but without the pictures of their friends—this was the “informational message” group. The other half saw nothing—they were the “no message” group.

By comparing the three groups, Fowler’s team showed that the messages mobilised people to express their desire to vote by clicking the button, and the social ones even spurred some to vote. These effects rippled through the network, affecting not just friends, but friends of friends. By linking the accounts to actual voting records, Fowler estimated that tens of thousands of votes eventually cast during the election were generated by this single Facebook message.

The effects appear to be small but could still be influential when multiplied through large social networks.

I suspect we’ll continue to see more and more of this in the future. Platforms like Facebook or Google or Amazon have access to millions of users and can run experiments that don’t change a user’s experience of the website much.

Buying followers on Twitter

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The New York Times examines the market for buying followers on Twitter:

The practice is surprisingly easy. A Google search for “buy Twitter followers” turns up dozens of Web sites like USocial.net, InterTwitter.com, and FanMeNow.com that sell Twitter followers by the thousands (and often Facebook likes and YouTube views). At BuyTwitterFollow.com, for example, users simply enter their Twitter handle and credit card number and, with a few clicks, see the ranks of their followers swell in three to four days…

“And it’s so cheap, too,” he said. In one instance, Mr. Mitchell said, he bought 250,000 for $2,500, or a penny each…

Twitter followers are sold in two ways: “Targeted” followers, as they are known in the industry, are harvested using software that seeks out Twitter users with similar interests and follows them, betting that many will return the favor. “Generated” followers are from Twitter accounts that are either inactive or created by spamming computers — often referred to as “bots.”

When numbers are taken as a measure of success or popularity, why should we be surprised by this? It is also interesting that people figured out how to discover the fake followers. Here is what one tool revealed:

If accurate, the number of fake followers out there is surprising. According to the StatusPeople tool, 71 percent of Lady Gaga’s nearly 29 million followers are “fake” or “inactive.” So are 70 percent of President Obama’s nearly 19 million followers.

So if paying for followers is supposed to boost status, could discovering that they have a lot of fake followers reduce their status? Lady Gaga is frequently cited as having the most Twitter followers; how would her brand be reduced if that wasn’t really true?

I am struck by the contrast with Facebook. While the term “friends” has been roundly panned, it does denote a stronger relationship than “follower.” Facebook users tend to look down on other users who accumulate too many friends. After all, Dunbar’s number suggests we can only have 150 friends in the offline world. Perhaps Facebook got this more right than Twitter…