Sociologist on “grassroots [support] for hire”

A sociologist discusses his new book about grassroots support that can be bought:

These are consultants that mobilize mass support on behalf of paying clients, and they can be distinguished from conventional insider lobbyists in that they rely less on direct contact with policymakers and more on the activation of third parties. A plurality of them are nonpartisan, and the rest are a roughly even split between those affiliated with the Democrats or Republicans. Their activity is generally unregulated by federal lobbying laws, and so it’s fair to see them, as Tom Edsall does, as “unlobbyists.” They use a wide range of strategies: some that political professionals are well known for using (targeted recruitment for sending letters/e-mails to policymakers, advocacy ads encouraging participation) and some that are less widely recognized (‘intercepts’ that stage seemingly unplanned interactions with legislators, creating third-party or ‘front’ organizations for clients’ causes, ghostwriting blogs, or even helping to stage protest demonstrations)…

Our everyday image of grassroots participation sees it as unprompted, spontaneous, and driven by the authentic moral concerns of local communities rather than by instrumental concerns about gaining resources or political power. Of course, the sociologists and political scientists who study advocacy know that this image has always been something of a myth. Effective organizing generally requires effective organizations, and those organizations need funding, staff, and some degree of structure.

When corporations and other interests hire public affairs consultants to organize on their behalf, what they are doing is often following the script of citizen advocacy: locating sources of public support, studying the opposition, searching out strategic alliances and points of political leverage, and trying to frame their arguments persuasively.  But there are certainly some key differences: the consultants usually have better data, significant funding, and the backing of a heavyweight client. A disadvantage, on the other hand, is that they need to operate with a light touch such that their efforts aren’t discounted as inauthentic “astroturf” (i.e. ersatz grassroots)…

Putting the issue of astroturf aside, an important finding in the book is that the targeting strategies of these consultants have significant consequences. In aggregate, these consultants are reaching out to and mobilizing many millions of Americans every year on behalf of their clients.  These consultants need to turn out numbers for their clients, and so the rational strategy is to target those most likely to acquiesce to their requests, namely, people with a history of political engagement and who are strong political partisans.  Of course, these are the groups that are already overrepresented in the political process, so selectively mobilizing these groups is amplifying inequalities in participation and representation.

This sounds like it raises lots of interesting questions about social movements and what gets counted as “authentic” or not. Large-scale social movements that get many members to physically act are quite rare so it is not surprising that different firms and organizations would want to generate more grassroots activity. Yet, as the author suggests, there is a line where we question the motivations of those organizing or participating in social movements. Are they acting for the right reasons? Are they protesting because there is a legitimate grievance or are they doing it because they are self-interested or getting some kind of renumeration? Should social movements only originate with the public and non-profits (which is practically its own industry these days) or is it okay if corporations and governments also try to get people involved on their behalf? It would then be interesting to look at where Americans draw this symbolic boundary between authentic and inauthentic social action. Perhaps the line would tend to get drawn more harshly for causes you don’t personally agree with as much…

There are some interesting parallels here with action online regarding social movements. If you sign an online petition or like a group or cause, have you become part of the movement? A recent study suggests more private forms of slactivism can lead to deeper engagement with social movements while more public displays don’t do as much. And then what about all of those fake Twitter followers that can be purchased for different causes, whether furthering fame, status, or political interests? While many people may not be aware of the number of less-than-active Twitter accounts, I suspect the public would see these kinds of support as more inauthentic.

Only 56% of Twitter accounts have ever sent a tweet

There are over 900 million Twitter accounts but not everyone is actually sending tweets:

A report from Twopcharts, a website that monitors Twitter account activity, states that about 44% of the 974 million existing Twitter accounts have never sent a tweet…

Twitter said it has 241 million monthly active users the last three months of 2013. Twitter defines a monthly active user as an account that logs in at least once a month. By Twitter’s standards, a person does not have to tweet to be considered a monthly active user…

But having engaged users–those who are active participants in the online conversation–are particularly valuable to Twitter. For one thing, activity tends to make users more inclined to continue using the service.

Secondly, user tweets, retweets, favorites and other actions help Twitter generate advertising revenue. Over the last year, the company has made it easier for users to do those things and introduced user-friendly features such as pictures into the timeline…

Moreover, the report highlights Twitter’s user retention issue. It estimates 542.1 million accounts have sent at least one tweet since they’ve been created, suggesting that more than half of the accounts in existence have actively tried out the service. But just 23% of those accounts have tweeted sometime in the last 30 days.

And how many of these accounts are fake?

All together, the number of people actively using Twitter – meaning they are tweeting themselves, retweeting, interacting with others – is still limited. If you read a lot of Internet stories from journalists and bloggers, it sounds like lots of people are on Twitter doing important things. But, these users are likely a limited part of the population: more educated, have regular access to smartphones and Internet connections, younger. This doesn’t mean Twitter is worthless but it does suggest it is not exactly representative of Americans.

When a financially troubled suburb buys fake Twitter followers

Fake Twitter followers are not just for celebrities and politicians: a company may have purchased fake Twitter followers for the Chicago suburb of Harvey as part of a social media campaign.

As of last month, the Twitter feed had just 25 followers seeking updates to its posts. After the Tribune asked Harvey about Lola Grand, that number jumped to nearly 1,200. Social media experts said the new followers had telltale signs of being fake accounts bought from online brokers, who sell bulk sets of “followers” to wannabe celebrities, politicians or entrepreneurs trying to appear popular.

For example, one of Harvey’s new Twitter followers was Lieni Alves, who hasn’t posted a Tweet in 19 months, and then it was in Portuguese. The account follows more than 1,700 people besides Harvey, including porn actresses, a Christian music company, Brazil’s president and a host of people who tweet in Arabic and Turkish.

StatusPeople, a London-based firm, created an oft-cited algorithm to count suspect accounts. That algorithm last week estimated that 88 percent of Harvey’s Twitter followers were fakes, a figure called “very unusual” by StatusPeople’s founder, Rob Waller…

Lola Grand declined to say how it boosted Twitter followers. It said it designed a website but is waiting for Harvey to review it before launching that and the blogs. It said its other social media efforts have directed “hundreds” of residents’ requests to Harvey officials. The firm and the mayor’s office touted additional behind-the-scenes work, such as “brand development” and “24/7 monitoring of social media channels.”

This looks bad for a community that is already struggling for cash. But, if everyone is doing it…

It also highlights a new form of civic boosterism. There is a long history of American communities talking up their advantages and trying to sell themselves to potential investors, businesses, and residents. Think the novel Babbitt. In the past, it may have been more about gregarious men working their good old boy networks but today this can include politicians sniping at other states (see these examples of Indiana, Wisconsin, and Texas seeking Illinois jobs), television and radio ads (lots of radio ads in the Chicago area for the city of Bedford Park for all of their available water and industrial space), and online spaces. This can include running Google ads, YouTube videos, and using Facebook and Twitter.

Just how many fake Twitter accounts are there? And why does it matter?

Twitter and experts disagree on how many fake Twitter accounts there are:

In securities filings, Twitter says it believes fake accounts represent fewer than 5% of its 230 million active users. Independent researchers believe the number is higher.

Italian security researchers Andrea Stroppa and Carlo De Micheli say they found 20 million fake accounts for sale on Twitter this summer. That would amount to nearly 9% of Twitter’s monthly active users. The Italian researchers also found software for sale that allows spammers to create unlimited fake accounts. The researchers decoded robot-programming software to reveal how easy it is for spammers to control the convincing fakes…

Jason Ding, a researcher at Barracuda Labs who has studied fake Twitter followers for more than a year, also thinks Twitter underestimates the prevalence of fake accounts on the network. Mr. Ding says users don’t understand how active and realistic the fakes can appear.

Read on for more details how the battle between the black market and Twitter’s use of algorithms to discover fake accounts is going. Even if the average user can’t quite figure out who is a real or fake user, the consequences are real:

The fake accounts remain a cloud over Twitter Inc. in the wake of its successful initial public offering. “Twitter is where many people get news,” says Sherry Turkle, director of the MIT Initiative on Technology and Self. “If what is trending on Twitter is being faked by robots, people need to know that. This will and should undermine trust.”

According to this article and others, it appears that fake accounts are most commonly used for promotional purposes, whether for Washington politicians or entertainment stars. How harmful are these fake accounts which might be used to boost the number of followers or retweet material?

On the other hand, Turkle suggests these fake accounts could easily mask what is really happening on Twitter. Perhaps they are pushing certain Twitter trends, which then influences other users. Or, perhaps these fake Twitter accounts could push false news reports, which could have some different consequences depending on the situation. It could be worse if a large number of users find out they were interacting with or trying to engage with fake accounts.

While I agree with Turkle that this does present an important trust issue, I wonder if it would take some high profile case before this becomes a real issue. Imagine someone is able to use a set of fake accounts to pull off a terrorist act or throw off the government.